SHOPPING OUR SITE
i. What are the countries PILOT INSTRUMENTS COLLECTION shop ship to?
Please bear with us while we work on providing you with better services. Currently, we only ship to Singapore addresses (except Sentosa, Jurong Island, Tuas South, military and airbases, Lim Chu Kang, Changi Cargo Complex, Airport Logistics Park Singapore (ALPS).
ii. Do I need to create a customer account to check out?
No, you do not need to create a customer account to make a purchase. You can check out as a guest. Alternatively, you can create a customer account so that you don’t need to re-enter your personal information again the next time you shop with us.
PLACING AN ORDER
i. Do I have to register to place an order?
You can browse the site without registering. However, if you are making a purchase, you will need to provide us with standard information for order processing and shipping purposes.
ii. Can I place an order via telephone?
At this point, we do not accept orders over the phone. Should you face any issues placing an order, please contact our Customer Service Team by email. (from Mon-Fri, excluding public holidays).
i. Does PILOT INSTRUMENTS COLLECTION shop ship to post office boxes or freight forwarding addresses?
No, we are unable to deliver packages to post office boxes or to a forwarding address.
ii. Can I ship one order to multiple addresses?
At this point, we are unable to provide multiple deliveries in one order. For delivery to different addresses, please place separate orders.
iii. Are duties and taxes included in my order total?
7% GST is included in the product prices.
iv. How much will it cost to ship my order?
Our standard shipping fee is SGD 3.00.
Please do note that this is charged ONLY for promotional items. Otherwise, shipping will be free.
RETURNS & EXCHANGES
Please do refer to our Guarantee & Returns for all the information.
ORDER CHANGE OR CANCEL
i. Can I change or cancel my order after I submit it?
Please bear with us while we work on providing you with better services. At this point, we do not allow cancellation or amendments of submitted orders.
i. How do I know if I am available to accept delivery of the order?
Our appointed courier service will contact you before making the delivery.
OUT OF STOCK ITEMS
We will do our very best to ensure all orders are fulfilled in their entirety. In the unfortunate event when an item becomes unavailable during order fulfilment, an automatic refund of the unavailable item(s) will be made to your initial payment mode and a refund notification email indicating the unavailable item(s) will be sent to you.
PAYMENT AND SECURITY
i. What payment methods does PILOT INSTRUMENTS COLLECTION shop accept?
You can pay your online purchases through our payment partner Stripe who accepts all major credit cards.
ii. Does PILOT INSTRUMENTS COLLECTION shop retain my credit card information?
For your security, we do not retain your credit card information on our website. However, you can choose to store your credit card details when you create your Stripe account. Alternatively, you may check out as a guest where your credit card details will not be stored.